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Lost Account
Lost Account

Welcome to the Lost Account Interface!

If you have lost access to your account, this interface can help you. Of course, you need to prove that your claim to the account is justified. Enter the requested data and follow the instructions carefully. Please understand there is no way to get access to your lost account if the interface cannot help you. Further options to change account data are available if you have a registered account.

By using the Lost Account Interface you can

  • get a new password if you have lost the current password,
  • get your account back if it has been hacked,
  • change the email address of your account instantly (only possible with a valid recovery key),
  • request a new recovery key (only available to registered accounts),
  • remove an authenticator app from your account (only possible with a valid recovery key),
  • disable email code authentication for your account (only available to accounts with a valid recovery key).
Enter the name of your character and select what you want to do.
Character Name:
Send a new password and account name to my email.
I have the recovery key and I want to change my account password and email.
Remove the authenticator from my account.
Important Tip
When you log in to your account on our website, you will have, in blue, the option "create new recovery key". The recovery key is extremely useful as it is the only way to recover your account even if you dont remember the password or no longer have access to the accounts email. It is the most practical and guaranteed way to recover your account.

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